Privacy Policy

Last updated: October 2026

1. Introduction

Charlton Properties And Estates Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us using our online contact form.

We are committed to handling your information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We aim to collect only the personal information necessary to respond to enquiries and conduct our business.

The personal information we actively collect through our website is information you voluntarily provide when completing our contact form. This may include:

  • Your name.
  • Your email address.
  • Your telephone number, if provided.
  • Any additional information you choose to include in your message.

Our website does not operate user accounts, online purchases or newsletter subscriptions.

We do not actively collect sensitive personal information through our website.

Some technical information may also be processed automatically when you visit or interact with our website, including IP addresses, browser information and technical data associated with website security and spam prevention.

3. How We Use Your Information

We use personal information solely for legitimate business purposes, including:

  • Responding to enquiries submitted through our website.
  • Contacting you regarding your property-related enquiry.
  • Discussing potential property sales, acquisitions or investment opportunities where relevant.
  • Managing any subsequent communications arising from your enquiry.
  • Maintaining the security and proper operation of our website.

We do not use contact form submissions to send unsolicited marketing communications or add individuals to marketing mailing lists.

4. Lawful Basis for Processing

Under UK data protection legislation, we must have a lawful basis for processing personal information.

Depending on the nature of your enquiry, we rely on the following lawful bases:

Legitimate interests: We have a legitimate business interest in receiving and responding to enquiries, communicating with prospective property sellers and investors, and managing potential business opportunities.

Steps prior to entering into a contract: Where your enquiry relates to a potential property transaction or business arrangement, we may process your information to take steps at your request before entering into a contract.

Legal obligation: Where necessary, we may retain or process information to comply with applicable legal, regulatory, accounting or reporting requirements.

5. How Your Information Is Stored

Our website is powered by WordPress and hosted using Amazon Web Services (AWS).

Our website contact forms; When you submit an enquiry, the information you provide is transmitted to us by email so that we can respond.

We do not operate a separate customer registration system or use our website as a long-term database of contact enquiries.

Once received, enquiry information may be held within our business email system and associated email storage and backups.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

6. Third-Party Services

We use a limited number of third-party services to operate and protect our website.

Amazon Web Services (AWS)

Our website is hosted using Amazon Web Services (AWS). AWS provides the underlying hosting infrastructure necessary to operate our website.

Google reCAPTCHA

We use Google reCAPTCHA to help protect our contact forms against spam, automated submissions and malicious activity.

When you interact with a form protected by reCAPTCHA, Google may process certain technical information, including your IP address, browser information and interaction data, to assess whether a submission is genuine.

Google processes information in accordance with its own privacy policy, available at:

https://policies.google.com/privacy

These service providers process information as necessary to provide their respective services. We do not sell personal information or permit these services to use your contact enquiry details for their own marketing purposes.

7. Sharing Your Information

We do not sell, rent, trade or commercially distribute your personal information.

We do not share your contact details with third parties for their own marketing purposes.

Information may be processed by the service providers identified in this Privacy Policy where necessary to host, operate, secure or deliver our website and communications.

We may also disclose personal information where required by law, regulation, court order or other lawful authority, or where necessary to establish, exercise or defend our legal rights.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For general website enquiries, we retain contact information for as long as necessary to respond to and assist with the enquiry, together with a short additional period to identify and manage any subsequent follow-up communications.

Where an enquiry develops into a business relationship or property transaction, relevant personal information and associated business records may be retained for longer periods in accordance with our standard business practices and applicable legal, accounting and regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete or dispose of it.

9. Cookies and Similar Technologies

Our website does not use advertising cookies, behavioural tracking or analytics services.

Certain essential cookies or similar technologies may be used to support the functionality, security and operation of the website.

Google reCAPTCHA may also use cookies or similar technologies as part of its spam prevention and security processes.

We do not use website analytics platforms to track visitors or monitor their browsing behaviour.

10. Your Data Protection Rights

Under applicable UK data protection legislation, you have rights concerning the personal information we hold about you. These may include:

  • Right of access: You can request a copy of the personal information we hold about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to erasure: You can request the deletion of your personal information in certain circumstances.
  • Right to restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
  • Right to object: You can object to certain types of processing, including processing based on legitimate interests.
  • Right to data portability: You can request certain personal information in a commonly used electronic format where the legal requirements for this right are met.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the relevant privacy policies when visiting other websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, third-party services or applicable legislation.

Any updates will be published on this page, with the revised date displayed at the top of the policy.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us:

Charlton Properties And Estates Limited

Registered office:

6 Ashcombe Road
Weston-Super-Mare
North Somerset
United Kingdom
BS23 3DY

Company registration number: 11877963

Email: gc@adviserpartnership.co.uk

14. Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk/

Telephone: 0303 123 1113